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Re: Total time stopped clock

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Thanks for the suggestion but it looks like the suggested fields can't be used to add up total stopped time in a report.

i.e. the_Running fields seems to just indicate real time if the clock is running right now or not.

Had a look in the data dictionary before also and didn't see any fields track total time SLA clock running or stopped.

Theoretically a call can have the clock stopped more than once also. So if there is no counter in the call logging table I think I am forced to look in the problem history activities to figure out when times stopped/started and calculate the durations.  

Thanks anyway mate


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